Shipping policy
Shipping Destinations
As a small business, I currently offer shipping only within Germany and the European Union. Worldwide shipping is not available at this time.
Processing & Dispatch
Each order is carefully packaged and prepared for shipment within 1–3 business days after payment is received. As soon as your package is ready, it will be handed over to the shipping provider.
Delivery Times
The following delivery times apply from the moment the package is handed over to the shipping provider and do not include the processing time:
-
Within Germany: approx. 1–2 business days
-
Within Europe (EU): approx. 1–3 business days
Please note: These are estimated timeframes. High shipping volumes or extreme weather conditions may extend delivery times.
Customs, Taxes, and Fees
Orders within Germany and the EU are not subject to customs duties. However, depending on the destination country, additional taxes or fees may apply. These costs are the responsibility of the buyer and are not included in the shipping fees.
Liability for Transport Damage
Should your order be damaged during transit, I will only assume responsibility if you provide proof of the damage issued by the shipping provider. Damage that occurs after the package has been opened cannot be covered.
Important Notice
Once the package has been handed over to the shipping provider, I have no control over potential delays. Thank you so much for your understanding.
Shipping Questions
If you have any questions or need assistance, please feel free to contact me at: hello@artevero.de